Support
Have a question about Fabriq? We are happy to help.
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416.724.2747
Toll free: 1.844.9.FABRIQ or 1.844.932.2747
How to connect to Spotify?
Follow along with this video to learn how play music on your FABRIQ speaker with Spotify. To play music on your FABRIQ speaker with...
Why isn’t Alexa responding to me?
Note that only one speaker in a group will be Alexa-enabled. This is the speaker you used to set up the group. This speaker was selected...
My Fabriq speaker loses connection when I play music. How do I initiate a factory reset?
We apologize for this inconvenience. Please try initiating a factory reset by following these steps: Step 1. Open the Fabriq app and tap...
My FABRIQ speaker loses connection when I play music.
We apologize for this inconvenience. Please try initiating a factory reset by following these steps: Step 1. Open the FABRIQ® app and tap...
I’m Having Trouble Connecting My FABRIQ Speaker via Wi-Fi
Please make sure you are using a 2.4GHz Wi-Fi network instead of a 5.0 GHz one. Note that you may have to check that the 2.4GHz...
Why is my Bluetooth-connected speaker changing to Wi-Fi connectivity in a group?
Only one connection is supported in Bluetooth mode, so in order to group speakers together, they must be on Wi-Fi mode.
Can I connect my FABRIQ speaker to my PC or Mac?
For Macbooks, you must connect both your laptop and your Fabriq speaker to the same Wi-Fi network. Your Fabriq speaker will now be...
How do I pair a phone to a speaker?
There are two ways that you can connect your phone to the FABRIQ® speaker – via Bluetooth or Wi-Fi. Setting up via Bluetooth can be done...
Wi-Fi vs Bluetooth
Dual Wi-Fi and Bluetooth functionality means you can take your portable, Alexa enabled FABRIQ® speaker anywhere you want to go. Both have...
How do I change my speaker’s connection between Bluetooth and Wi-Fi?
On the FABRIQ® speaker, lift the control panel and press and the Pair button. A blue ring indicates Bluetooth connectivity while a white...

