Please make sure you are using a 2.4GHz Wi-Fi network instead of a 5.0 GHz one. Note that you may have to check that the 2.4GHz capability is enabled on your router. If the problem persists, ensure that your router’s UPnP has been enabled - every router is different when it comes to this. Refer to your router’s guide for instructions and further information on this.
Watch our how-to video on connecting via Wi-Fi and/or reach out to our helpful Customer Service representatives so we can help sort out these issues.